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<h2>Citizen‘s Charter</h2>
<div class="popisek">Modernization of Public Administration Department (Odbor modernizace veřejné správy)</div>

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<h3>Objectives of the second seminar of the service charter project</h3>
<div class="popisek">19-20 June 2006<br />
A joint initiative of the OECD and the European
Union, principally financed by the EU<br />
Prezentaci si můžete stáhnout také ve formátech: <a href="objectives.ppt">ppt</a>, <a href="objectives.odp">odp</a>, <a href="objectives.pdf">pdf</a>
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<h4>Objectives</h4>

<ol type="1">
<li>To consolidate the new knowledge.of participants on performance .management concepts</li>
<li>To make you familiar with .consultation techniques</li>
<li>To enable you to implement an .effective complaints system in your .agency</li>
</ol>

<h4>Our performance indicators</h4>
<ol type="1">
<li>Percentage of participants who indicate that they have a clear understanding of basic performance management concepts at the end of the seminar.</li>
<li>Conformance of planned consultation approach in your agency with agreed criteria for good practice</li>
<li>Satisfaction of your users with your complaints system</li>
</ol> 

<h4>Our targets</h4>
<ul>
<li>First objective:<br /> 
100 percent of the participants should have a 
clear understanding of basic performance 
management concepts at the end of the seminar.</li>
<li>Second objective:<br />
70 percent of first draft of consultation plans 
drawn up after the seminar should be fit for 
Purpose. 100 percent of the consultation plans 
should be fit for purpose after the critique of the 
trainers.</li>
<li>Third objective:<br />
No more than 20 percent of your users who 
complain in your agency should be dissatisfied 
with the feedback provided by your agency.</li>
</ul>

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