## Citizen‘s Charter

Modernization of Public Administration Department (Odbor modernizace veřejné správy)
» czech » english »

### Objectives of the third seminar of the service charter project
11-12 September 2006

A joint initiative of the OECD and the European Union, principally financed by the EU
Prezentaci si můžete stáhnout také ve formátech: ppt, odp, pdf

#### Objectives, performance indicators and targets

##### FIRST OBJECTIVE

- To finalise the charters

##### HOW WE MEASURE THE ACHIEVEMENT OF THIS OBJECTIVE (PERFORMANCE INDICATOR)

- Conformance of draft charters with agreed criteria for good practice

##### OUR PERFORMANCE TARGET

- 80 percent of the second draft of charters drawn up for the seminar should be fit for purpose after the peer review.
- 100 percent of the charters should be fit for purpose after the final quality check of the trainers.

#### Objectives, performance indicators and targets

##### SECOND OBJECTIVE

- To prepare the launch of the charters

##### HOW WE MEASURE THE ACHIEVEMENT OF THIS OBJECTIVE (PERFORMANCE INDICATOR)

- Planned marketing strategy must be “fit for purpose”.

##### OUR PERFORMANCE TARGET

- 100 percent of the marketing strategies discussed during the seminar should be “fit for purpose” (appropriate for the target group).

#### Objectives, performance indicators and targets

##### THIRD OBJECTIVE

- To enable you to set up an effective review and monitoring system

##### HOW WE MEASURE THE ACHIEVEMENT OF THIS OBJECTIVE (PERFORMANCE INDICATOR)

- Planned marketing strategy must be “fit for purpose”.

##### OUR PERFORMANCE TARGET

- 90 percent of the seminar participants should be able to define challenging but realistic performance targets to measure whether their agency can deliver what it promises

#### Last but not least, have a look for charters elsewhere

Example: Charter of the Independent Wine Maker from Alsace, France

- He respects his terroir.
- He cultivates his vineyard.
- He harvests grapes.
- He vinifies his own vine.
- He bottles his wine in his private cellar.
- He sells his wine.
- He perpetuates his tradition.
- He is happy to welcome you to give you advice about wine tasting and introduce you his production.