<?php include($_SERVER['DOCUMENT_ROOT'].'/vozidla/vzhled/x.php');?>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<!-- JK, zari 2006 -->
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1250" />

<!-- title, vlastní styly, skripty, meta tagy -->
<title>Citizen‘s Charter - GIVING STAFF OF PUBLIC AGENCIES A VOICE:
A CHECKLIST OF SUCCESS FACTORS FOR STAFF SURVEYS</title>
<style type="text/css">
</style>
<script type="text/javascript" src="menu.js"></script>
</head>

<body  class="sprava">
</script>
<h2>Citizen‘s Charter</h2>
<div class="popisek">Modernization of Public Administration Department (Odbor modernizace veřejné správy)</div>

<span class="dvojsipka">&#187;</span> <a href="../index.html">czech</a>  
<span class="dvojsipka">&#187;</span> <a href="index.html">english</a>  
<span class="dvojsipka">&#187;</span>
<br /><br />

<h3>Promotion and communication of the Charter</h3><br>
<div class="popisek">
A joint initiative of the OECD and the European
Union, principally financed by the EU<br /><br>

Prezentaci si můžete stáhnout také ve formátech: <a href="sem3promoting.ppt">ppt</a>, <a href="sem3promoting.odp">odp</a>, <a href="sem3promoting.pdf">pdf</a>
</div><br>
<h4>Elke Löffler and Salvador Parrado<br>
Governance International and Spanish Distance Learning University</h4>
<br />

<h4>Why you should promote and communicate
the charter</h4>
<ul><li>The charter will be used if it is known among target groups
</li>
<li>The knowleadge of the charter will set the service unit under
pressure
</li>
<li>The communication of the charter will enhance its credibility
</li>
<li>The staff of the organisation will know the exact content of the
charter and the likely implications for their work
</li></ul><br>

<h4>Methods of communication (external)</h4>
<div align="justify">Depending on the nature of the charter, its promotion could use
different channels among users and potential users…</div>
<ul><li>Advertising the charter in the media (local newspaper, radio,
city council newsletter… )
</li>
<li>S ending a letter from the major to households
</li>
<li>Placing the charter in municipal and non-municipal offices
</li></ul>
<div align="justify">S takeholders that might be co-producers of the service (i.e.
builders for building permits… ) might require ad hoc meetings
with municipal staff</div><br>

<h4>Methods of communication (internal)</h4>
<div align="justify">Depending on the nature of the charter, the communication of the charter could use different channels…</div>
<ul><li>Meetings with the staff of the unit in which the charter is going
to be launched, even if their work is not affected by the charter.
</li>
<li>E-mail, intranet, or internal mail to the rest of the organisation.
</li>
<li>Meetings with the heads of other units and working sess ions
with those managers whose work is or could be affected by the
charter. (… )
</li></ul>

<br><br>



<img alt="Sigma [logo]" src="../gifs/sigma.jpg" height="171" width="476" />


</body>
</html>