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<title>Citizen‘s Charter - GIVING STAFF OF PUBLIC AGENCIES A VOICE:
A CHECKLIST OF SUCCESS FACTORS FOR STAFF SURVEYS</title>
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<h2>Citizen‘s Charter</h2>
<div class="popisek">Modernization of Public Administration Department (Odbor modernizace veřejné správy)</div>

<span class="dvojsipka">&#187;</span> <a href="../index.html">czech</a>  
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<h3>A Charter for the Citizens’ Office (City Council of Gijón, Spain)</h3><br>
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A joint initiative of the OECD and the European
Union, principally financed by the EU<br /><br>

Prezentaci si můžete stáhnout také ve formátech: <a href="gijon.ppt">ppt</a>, <a href="gijon.odp">odp</a>, <a href="gijon.pdf">pdf</a>
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<h4>Elke Löffler and Salvador Parrado<br>
Governance International and Spanish Distance Learning University</h4>
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